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Elements and Performance Criteria

Required Skills

Required skills

communication skills to liaise with internal and external personnel on technical operational and businessrelated matters

literacy skills to

interpret technical documentation

write reports in required formats

numeracy skills to

take test measurements

interpret results

evaluate performance and interoperability of communication services

planning and organisational skills to plan design and implement a communications solution

problemsolving skills in a predictable range of network and software compatibility problems

research skills to interrogate vendor databases and websites

technical skills to install and configure multiple server applications in a complex network environment

Required knowledge

detailed knowledge of

mail server application

some business collaboration tools

web portal or content management software

overview knowledge of

administering database servers to support portal applications

backup and restoration of data

firewall configuration

network loadbalancing for applications

network server or directory administration

networking infrastructure

security and authentication practices

web server administration

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

design and implement an enterprise mail system

design and implement an enterprise web portal or content management system

design and implement business collaboration tools

configure network servers and application software to provide optimal performance meet security requirements and avoid known conflicts

configure applications to meet customisation requirements

monitor and test the performance of aspects of the solution

Context of and specific resources for assessment

Assessment must ensure access to

site where server applications can be installed

networked servers

wide area network WAN service point of presence

client requirements

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

evaluation of design report for an enterprise communication solution

direct observation of the candidate installing and configuring an enterprise communication solution

verbal or written questioning of required skills and knowledge

evaluation of report that outlines testing procedures test results and changes made as a result of testing

review of report that outlines the design process including challenges faced and how these were addressed

evaluation of design and implementation of the system in terms of performance and suitability for business needs

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Prepare existing network may include:	checking for incompatibilities with existing systems configuring domain names system (DNS) to support mail server installing any prerequisites reconfiguring other network services to support mail removing unsupported legacy components updating server operating systems to latest version using vendor tools to check network for readiness to install mail server.
Mail server may include:	Axigen Mail Server Linux or Unix Sendmail Microsoft Exchange Open Xchange Server Postfix.
Mail-client access may include:	authentication certificates internet message access protocol (IMAP) integration with other services, such as file sharing mobile devices post office protocol (POP).
Message integrity may include:	certificates encryption Information Rights Management secure or multipurpose internet mail extensions (SMIME or MIME) transport layer security (TLS).
Mail-system performance may include:	connectivity: mail clients to server simple mail transfer protocol (SMTP) client to server SMTP server to server databases mail flow.
Measures to provide high availability and data recovery may include:	automatic server failover backups of configuration backups of databases clustering deleted item retention replicating databases.
Remote access may include:	web-based mail client virtual private network (VPN) mobile phone or other device.
Web portal or content-management software may include:	IBM websphere JBoss Microsoft SharePoint Moodle or Equella Oracle.
Security may include:	access policies application authentication database permissions information rights management roles and site permissions.
Network infrastructure may include:	firewall configuration name resolution network load balancing.
Business collaboration software may include:	Cisco collaboration tools Domino or Lotus Groupwise (Novell) Microsoft SharePoint Moodle or Equella wiki engines.